Privacy Policy
Effective: May 31, 2026 · Version 1.0
This Privacy Policy describes how Submit Bonds, LLC d/b/a Submit Bonds ("Submit Bonds," "we," "our," or "us") collects, uses, discloses, and protects personal information when you visit www.submitbonds.com (the "Site") or use the Submit Bonds Platform (the "Platform"). It also describes the rights you may have under applicable state privacy laws and how to exercise them.
This Policy is part of the Submit Bonds policy family, which includes our Terms of Service, Information Security Policy, Data Usage Policy, and Agent Submission Guidelines. Where this Policy is silent on a topic, the relevant other policy applies. Where laws applicable to you require additional disclosures beyond what is set forth here, those laws control.
1. About Submit Bonds
Submit Bonds, LLC is a Florida limited liability company operating the Submit Bonds Platform — a secure system used by licensed bail bond agents, detention facilities, surety carriers, and authorized government personnel to submit, review, and manage bail bond information. Submit Bonds currently operates in Florida, Georgia, North Carolina, South Carolina, Tennessee, Mississippi, Alabama, Louisiana, and Texas.
2. Scope of This Policy
This Policy covers personal information we collect when you:
- Visit or interact with www.submitbonds.com
- Register for, log into, or use the Submit Bonds Platform
- Submit bond data, identity verification information, or supporting documents
- Communicate with Submit Bonds by email, phone, support channel, or other means
- Have information about you submitted by an authorized User of the Platform
This Policy does not cover:
- Personal information handling by third parties whose websites or services link to or from the Site
- Personal information handling by detention facilities, courts, or government agencies that receive bond data through the Platform
- Personal information handling by surety carriers receiving Power of Attorney and bond data as part of their underwriting and reconciliation processes
- Anonymous or aggregated data that does not identify any individual
3. Personal Information We Collect
The categories of personal information we collect, and have collected in the preceding 12 months, are listed below. Specific examples are provided to help you understand what each category includes.
| Category | Examples | Status |
|---|---|---|
| Identifiers | Name, email, phone, mailing address, license number, account ID, IP address | Collected |
| Professional information | Employer, agency, role, license status, surety affiliations | Collected |
| Government identifiers | Driver's license, state-issued ID, passport (during identity verification) | Collected |
| Biometric information | Selfie images used for identity verification | Collected |
| Financial information | Payment card data (tokenized), billing identifiers, transaction amounts | Collected |
| Internet activity | Login times, IP addresses, browser/device info, pages visited, actions taken | Collected |
| Geolocation (general) | City/state-level location inferred from IP address | Collected |
| Geolocation (precise) | GPS-level location | Not collected |
| Bond record data | Defendant identifiers, charges, bond amounts, POA records (covered separately under §5) | Collected |
| Sensitive personal info | Government IDs, biometrics, financial account info (handled with elevated protections) | Collected |
| Inferences | Profile data inferred from activity (e.g., usage patterns for product improvement) | Limited |
| Health information | Medical or health data | Not collected |
| Children's data | Personal info from individuals under 16 | Not knowingly collected |
3.1 Sources of personal information
We collect personal information from the following sources:
- Directly from you — when you register an account, submit bonds, communicate with us, or interact with the Site
- Automatically — through cookies, log files, and similar technologies when you visit the Site or use the Platform
- From authorized Users — when an agent or other authorized User submits information about a defendant or third party
- From third parties — including state Department of Financial Services (DFS) license registries and equivalent regulators, identity verification providers, surety carriers, court and jail data feeds, and payment processors
4. How We Use Personal Information
We use personal information for the following purposes:
4.1 To operate the Platform
- Authenticate Users and authorize access to data and functions
- Process bond submissions and route them to receiving facilities
- Verify Users' professional licenses and authority
- Generate audit logs and maintain Platform records
- Communicate transactional information about your account and submissions
4.2 To comply with law
- Satisfy state bail bond, surety, and insurance regulatory requirements in each of the 9 states where we operate
- Respond to lawful requests from courts, law enforcement, and regulators
- Maintain records required by anti-money-laundering, know-your-customer, and identity verification rules
- Detect and investigate fraud, abuse, and unauthorized activity
4.3 To improve and secure the Platform
- Analyze how the Site and Platform are used to improve features and reliability
- Diagnose performance and security issues
- Develop new features and integrations
- Protect against security threats, unauthorized access, and misuse
4.4 To communicate with you
- Respond to support requests
- Send notifications about service updates, policy changes, and security matters
- Send marketing communications where you have opted in (you may opt out at any time)
5. Professional Users vs. Individuals Whose Data Flows Through the Platform
The Platform is fundamentally a professional tool, and the way personal information is handled depends on the relationship of the individual to the Platform:
5.1 Direct Users (agents, facility personnel, surety reps, administrators)
Direct Users register accounts, agree to the Terms of Service, and interact with the Platform on their own behalf. The rights and obligations described throughout this Policy — including state privacy rights described in Section 11 — apply directly to Users with respect to their own personal information.
5.2 Defendants and other third-party data subjects
Defendants are individuals whose information is submitted through the Platform by an authorized agent in the course of posting a bond. Defendants are not Users of the Platform and have not entered into a contractual relationship with Submit Bonds. Information about defendants is collected and processed by Submit Bonds as a service provider to the licensed bail bond agent and the surety carrier, who are the parties responsible for the bond relationship.
Inquiries from defendants or their authorized representatives about information held by Submit Bonds may be directed to us through the contact methods in Section 16. We will respond consistent with applicable law, the bond record's status, and the obligations owed to the submitting agent and surety. Where state privacy laws apply, we will honor applicable rights to the extent consistent with our legal obligations and the bond record's status.
6. How We Share Personal Information
We share personal information with the following categories of recipients, only for the purposes described:
6.1 To deliver the Platform's core function
- Detention facilities — bond submissions and supporting documents are shared with the receiving facility for review
- Surety carriers — Power of Attorney and bond data are shared with the appointing surety for issuance, reconciliation, and reporting
- State regulators — license validation queries and full record disclosure as required by law or regulatory authority
6.2 To operate our business
- Cloud infrastructure providers — for hosting, storage, and computing
- Identity verification providers — for verifying the identity of new Users
- Communication providers — for delivering emails, SMS messages, and other notifications
- Payment processors — for processing fees and transactions
- Professional advisors — including legal counsel, auditors, and compliance consultants, bound by confidentiality obligations
Service providers are contractually limited to using personal information only to provide services to Submit Bonds and may not use it for their own purposes.
6.3 When required by law
- Courts and law enforcement agencies, in response to valid legal process
- Regulatory authorities, in response to inquiries, examinations, or as required by ongoing reporting obligations
- Other parties where disclosure is necessary to protect rights, property, or safety
6.4 In connection with a business transaction
If Submit Bonds is involved in a merger, acquisition, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to confidentiality protections and applicable law.
6.5 With your consent
In any other case where we share personal information not described above, we will do so with your consent or at your direction.
7. Cookies, Tracking, and Analytics
The Site and Platform use cookies and similar technologies (web beacons, pixels, local storage) for the following purposes:
- Essential — required for the Site and Platform to function (authentication, security, session management). These cannot be disabled.
- Analytics — to understand how the Site and Platform are used, measure performance, and identify issues. We use analytics providers that may set cookies.
- Preferences — to remember your settings and preferences
We do not use cookies for advertising or targeted marketing. You can manage cookies through your browser settings; disabling essential cookies will prevent the Site and Platform from functioning correctly.
7.1 Do Not Track signals
Some browsers transmit "Do Not Track" signals. There is no universally accepted standard for how online services should respond to such signals. Submit Bonds does not currently respond differently to Do Not Track signals, but does not engage in the cross-site tracking practices these signals are designed to address.
7.2 Global Privacy Control
Submit Bonds honors recognized Global Privacy Control (GPC) signals where applicable state privacy law requires us to do so. Because we do not sell personal information or share it for targeted advertising, GPC signals do not change our processing in those areas, but we will honor them where required.
8. How Long We Keep Personal Information
We retain personal information only as long as necessary for the purposes described in this Policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Specific retention periods are described in the Submit Bonds Data Usage Policy and generally align with the following:
- Bond submission records — retained for the period required by applicable state bail bond and surety regulations, typically seven (7) years from bond discharge or final disposition
- Identity verification records — retained for seven (7) years to align with bond record retention and anti-money-laundering requirements
- User account data — retained for the duration of the account plus seven (7) years post-closure, to align with bond record retention
- Audit and security logs — retained for five (5) years
- Communications — retained for three (3) years
- Marketing data — retained until opt-out plus one (1) year
Data subject to a legal hold or regulatory obligation is retained until the hold or obligation expires. Backups are retained on backup-cycle dependent timeframes (typically 30 to 90 days).
9. How We Protect Personal Information
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. Our security program is described in detail in the Submit Bonds Information Security Policy and aligns with the NIST Cybersecurity Framework. Key controls include:
- Encryption of data in transit (TLS 1.2 or higher) and at rest (AES-256)
- Multi-factor authentication for administrative and elevated-privilege access
- Role-based access controls limiting each User to the data needed for their role
- Continuous logging and monitoring of Platform activity
- Regular vulnerability assessments and patching
- Personnel security including background screening where permitted, confidentiality obligations, and security training
No system can be guaranteed completely secure. You are responsible for safeguarding your account credentials and promptly reporting any suspected unauthorized access to your account.
10. Children's Privacy
The Platform is restricted to authorized professional Users and is not directed to children. Submit Bonds does not knowingly collect personal information from individuals under the age of 16. If we learn that we have collected personal information from a child under 16 without verifiable parental consent, we will delete that information as soon as possible. If you believe a child has provided us with personal information, please contact us using the information in Section 16.
11. Your Privacy Rights
Depending on the state in which you reside, you may have privacy rights regarding personal information about you. We honor the privacy rights described below for residents of all U.S. states, regardless of whether the laws of that state currently require us to do so. Specific state laws may grant additional rights or impose specific procedures, and we will comply with those laws as applicable.
| Right | What It Means |
|---|---|
| Right to know / access | What personal information we have about you, where we got it, why we have it, who we've shared it with |
| Right to correct | Request correction of inaccurate personal information |
| Right to delete | Request deletion of personal information, subject to legal retention obligations |
| Right to portability | Receive your personal information in a portable, machine-readable format |
| Right to opt out of sale/sharing | Submit Bonds does not sell personal information; this right is automatically honored |
| Right to opt out of targeted advertising | Submit Bonds does not engage in targeted advertising using personal information |
| Right to opt out of profiling | We do not engage in profiling that produces legal or similarly significant effects |
| Right to non-discrimination | Submit Bonds will not discriminate against you for exercising your privacy rights |
| Right to appeal | If we deny a privacy request, you may appeal the decision (specific to certain state laws) |
11.1 Specific state law disclosures
Of the states where Submit Bonds currently operates, Texas (TDPSA, effective July 2024) and Tennessee (TIPA, effective July 2025) have comprehensive consumer privacy laws. Residents of those states have the rights described above, including the right to appeal a denied privacy request.
For residents of California, Virginia, Colorado, Connecticut, Utah, Oregon, Montana, Iowa, Delaware, New Jersey, New Hampshire, Indiana, and other states with comprehensive privacy laws who access the Platform: we honor the rights described above to the extent required by your state's law, even if Submit Bonds does not operate physically in your state.
11.2 How to exercise your rights
To exercise any of the rights described above, contact us using the methods in Section 16. We will:
- Acknowledge your request within the timeframe required by applicable law (typically 10–45 days)
- Verify your identity using information you provide and information already in our records — for security reasons, we may require additional verification for certain requests
- Respond to your verified request within the timeframe required by applicable law (typically 45 days, with one possible extension of an additional 45 days)
- Provide our response free of charge for the first request in a 12-month period (subsequent or excessive requests may be subject to a reasonable fee)
11.3 Authorized agents
You may designate an authorized agent to make a privacy request on your behalf. The authorized agent must provide proof of authorization, and we may require you to verify your own identity and confirm that you have authorized the agent.
11.4 Limitations and exceptions
Some privacy rights may be limited where:
- Compliance would conflict with a legal obligation (such as state bail bond record-keeping requirements)
- The information is necessary to detect security incidents, protect against fraud, or comply with legal process
- The information is part of an immutable bond record that cannot be unilaterally deleted without affecting the integrity of the bond
- Honoring the request would impair the rights of another party (such as a surety carrier or detention facility)
Where we cannot fully honor a request, we will explain why and respond to the portion of the request we can honor.
11.5 Right to non-discrimination
Submit Bonds will not discriminate against you for exercising any of your privacy rights. We will not deny you Platform access, charge different prices, or provide a different level of service because you exercised a privacy right, except where the difference is permitted by law (for example, where the personal information is essential to the service requested).
12. Florida-Specific Disclosures
Submit Bonds is a Florida limited liability company subject to the Florida Information Protection Act (FIPA, Fla. Stat. § 501.171) regarding the protection and breach notification of personal information of Florida residents. In the event of a breach of security affecting the unencrypted personal information of Florida residents, Submit Bonds will provide notification consistent with FIPA, including notification to affected individuals and, where applicable, to the Florida Department of Legal Affairs.
The Florida Digital Bill of Rights (Fla. Stat. § 501.701 et seq.) generally applies only to certain large businesses meeting specific revenue thresholds. To the extent it applies to Submit Bonds in the future, we will comply with its requirements.
13. International Visitors
The Platform is operated within the United States and is intended for use by individuals and entities located in the United States. If you access the Platform from outside the United States, you do so at your own initiative and are responsible for compliance with applicable local laws. By using the Platform, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.
14. Third-Party Links and Services
The Site and Platform may contain links to third-party websites or integrate with third-party services (such as DFS license registries or identity verification providers). This Policy does not apply to those third parties. We are not responsible for the privacy practices or content of third-party sites and services. We encourage you to read the privacy policies of any third party before providing information to them.
15. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices, legal requirements, or the Platform. When we make material changes, we will notify you by posting the updated Policy on the Site with a new effective date, and where required by law or where the change is significant, we will provide additional notice (for example, by email or through the Platform). Your continued use of the Site or Platform after the effective date of an updated Policy constitutes your acknowledgment of the changes.
This Policy is reviewed at least annually.
16. How to Contact Us
For questions about this Policy, to exercise your privacy rights, or to report a privacy concern:
- By web — www.submitbonds.com (contact form)
- By email — privacy@submitbonds.com
- By mail — Submit Bonds, LLC, Attn: Privacy, 3055 Scenic Hwy, Suite A, Sebring, Florida 33870
We will respond to your inquiry as required by applicable law. Requests requiring identity verification may require you to authenticate through the Platform or provide additional verification information before being processed.
17. Relationship to Other Policies
This Policy works in concert with:
- Submit Bonds Terms of Service — the binding contract governing Platform use
- Information Security Policy — describes the security controls protecting personal information
- Data Usage Policy — describes broader data flows on the Platform
- Agent Submission Guidelines — operational standards for bond submissions
Together these documents describe the full framework governing data and privacy on the Submit Bonds Platform.
© Submit Bonds, LLC. This Privacy Policy is provided for informational purposes and to satisfy applicable disclosure requirements. It does not create rights or obligations beyond those required by applicable law or set forth in the Submit Bonds Terms of Service.